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Pamela...

1. Initial email communication: You replied very quickly and your communication was excellent. You gave me a lot of options and the details were excellent.

2.   Website & Picture information: Initially I found it hard to find the gift shop although it was right at the top.  Maybe put it in the middle so that it is more obvious as you do with the Chatter link.  I also found it confusing at first as I thought when it quoted priced for "leads" that did not include the collar so maybe collar and lead would be better for ignorant people like me.  Initially the selection was limited but since you updated it the selection is great and well organised.  It is easy to find something that you like.

3.   Verification of Choice/s: It was fantastic.  I was very impressed, I could see exactly what I was getting and it was a lovely touch.

4.   Dispatch: It was quick, beautifully packaged and very professional.

5.   Postage: The packaging was superb, made them even more special.  I loved the little bag.

6.   Follow-up: I am very impressed with your professionalism with your collars and your advice in relation to dogs.  It has been a pleasure dealing with you.

7.   Quality: Superb, you are very artistic and I love them. 


Thank you once again for the beautiful collar leads you have created for me.  I am sure they will get comments at the Chihuahua Show on Sunday.

All the best

Pamela



Amie

TibnLhasa NT

1.   Initial email communication: Yes I found that you were great, esp compared to others I have attempted to purchase from lately

2.   Website & Picture information: Yes the photo are great, shows what you are getting rather than looking like something and ending up being something totally different

3.   Verification of Choice/s: Yes it was great, you let me know exactly which ones I was purchasing

4.   Dispatch: Yes it was great considering the distance I had them quite quickly

5.   Postage: Yes they were packaged fine, arrived intact no damage, loved how the leads were in there little bag

6.   Follow-up: I will definitely be purchasing more leads thru you in the future

7.   Quality: As yet haven’t used them for the show but so far with the training of my babys there are great